Contact Support

Our dedicated support team is available 24/7 to help you with any questions or issues. Multiple contact options available for your convenience.

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Multiple Ways to Get Support

Choose the contact method that works best for you. Our team is always ready to help.

Phone Support

Speak directly with our support specialists for immediate assistance.

24/7 Available
Call: 08069640245

WhatsApp Support

Get quick responses via WhatsApp. Share screenshots and files easily.

24/7 Available
Message on WhatsApp

Email Support

Send detailed queries and attachments. Get comprehensive responses.

Response in 2-4 hours
[email protected]

Live Chat

Instant messaging with our support team. Quick answers to your questions.

10 AM - 7 PM IST
Start Live Chat

Frequently Asked Questions

Quick answers to common questions about our support services

What are your support hours?

We offer 24/7 support through multiple channels:

  • • Phone Support: 24/7
  • • WhatsApp Support: 24/7
  • • Email Support: Responses within 2-4 hours
  • • Live Chat: 10 AM - 7 PM IST (Monday to Saturday)
How quickly can I expect a response?

Response times vary by channel:

  • • Phone & WhatsApp: Immediate response during business hours
  • • Live Chat: Within 2-5 minutes during operating hours
  • • Email: 2-4 hours during business days
  • • Complex technical issues may require 24-48 hours for resolution
What information should I provide when contacting support?

To help us assist you quickly, please provide:

  • • Your name and company name
  • • HiBot account email or phone number
  • • Detailed description of the issue
  • • Steps to reproduce the problem
  • • Screenshots or screen recordings if applicable
  • • Error messages (if any)
Do you offer support in languages other than English?

Yes! Our support team is multilingual and can assist you in:

  • • English (all team members)
  • • Hindi (available with specific team members)
  • • We're continuously expanding our language support based on customer needs
Is there a charge for support services?

Our standard support is completely free for all HiBot customers. This includes:

  • • All communication channels (phone, email, WhatsApp, live chat)
  • • Basic troubleshooting and guidance
  • • Account and billing assistance
  • • Standard integration support

For advanced customization, dedicated account management, or enterprise-level support, we offer premium support packages.

Send Us a Message

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