Report issues and get help from our expert support team. We're here to assist you with any problems or questions about HiBot.
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Report technical issues, bugs, or problems you're experiencing with HiBot.
Get answers about features, setup, or how to achieve specific goals with HiBot.
Suggest new features or improvements you'd like to see in HiBot.
Get immediate help through our live chat support during business hours.
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Quick answers to common questions
We typically respond to all tickets within 2-4 hours during business hours (9 AM - 7 PM, Monday to Saturday). For urgent issues marked as "High" or "Urgent" priority, we aim to respond within 1 hour.
Please include as much detail as possible: your HiBot account email, the specific feature you're having issues with, steps to reproduce the problem, error messages (if any), and screenshots or screen recordings if applicable. The more information you provide, the faster we can help you.
Yes! After submitting your ticket, you'll receive a confirmation email with your ticket ID and a link to track its status. You can also reply directly to that email thread to add more information or ask for updates.
Live chat is best for quick questions and immediate assistance during business hours. Ticket support is better for complex issues that require investigation, technical troubleshooting, or when you need to attach files. Tickets also create a permanent record of your issue and solution.
We offer phone support for enterprise customers and urgent issues. If you need phone support, please submit a ticket with "Urgent" priority and include your phone number and preferred callback time. Our team will contact you as soon as possible.
Thank you for contacting us. We've received your ticket and will get back to you soon.