HiBot Help Center

Getting started with HiBot is simple:

1. Sign up for a free trial account
2. Verify your email address
3. Connect your WhatsApp Business Account
4. Set up your first automation workflow
5. Invite team members to collaborate

Our onboarding wizard will guide you through each step, and you can always contact our support team if you need assistance.

HiBot offers several pricing tiers to suit businesses of all sizes:

• Starter: Perfect for small businesses with basic automation needs
• Professional: Advanced features for growing businesses
• Enterprise: Custom solutions for large organizations

All plans include a 3-day free trial with no credit card required. You can upgrade, downgrade, or cancel at any time.

Connecting your WhatsApp Business Account involves these steps:

1. Go to your HiBot dashboard and navigate to the "Integrations" section
2. Click on "Connect WhatsApp"
3. Follow the step-by-step guide to set up your WhatsApp Business API
4. Verify your phone number and business details
5. Start sending messages through HiBot

The entire process typically takes 10-15 minutes. If you encounter any issues, our support team is available to help.

Yes! HiBot provides a powerful visual workflow builder that allows you to create custom automation without any coding knowledge. You can:

• Set up automated responses to common customer queries
• Create multi-step conversational flows
• Integrate with external systems via webhooks
• Segment customers based on their interactions
• Schedule messages for specific times or dates

For advanced customization, our API allows developers to build complex integrations.

If your messages aren't being delivered, here are some common issues to check:

• Phone number verification: Ensure your WhatsApp Business account is properly verified
• Template approval: Message templates need approval before they can be sent
• Rate limits: WhatsApp has strict rate limits that might be affecting delivery
• Recipient opt-out: Users may have blocked your number or opted out
• Technical issues: Check our status page for any ongoing platform issues

If you've checked all these and still have issues, contact our support team with specific details about the problem.

To update your billing information:

1. Log in to your HiBot account
2. Click on your profile picture in the top right corner
3. Select "Billing" from the dropdown menu
4. Click on "Payment Methods"
5. Add or update your credit card information

You can also update your billing address, download invoices, and change your subscription plan from the billing section.

Yes, HiBot offers a comprehensive REST API that allows developers to:

• Send and receive messages programmatically
• Manage contacts and conversations
• Create and trigger automation workflows
• Retrieve analytics and reports
• Integrate with other business systems

Our API documentation is available in the Developer section of your dashboard. You'll need an API key to get started, which can be generated from your account settings.

HiBot takes data security seriously and implements multiple layers of protection:

• End-to-end encryption: All messages are encrypted in transit and at rest
• GDPR compliance: We adhere to global data protection regulations
• Secure infrastructure: Our servers are hosted on secure, SOC 2 compliant cloud platforms
• Access controls: Role-based permissions ensure only authorized users can access sensitive data
• Regular audits: We conduct regular security audits and penetration testing

For more details about our security practices, please refer to our Security & Privacy documentation.