Integrate with Your Team's Workflow in Slack
Communication isn't just external — your team needs automation too. With HiBot's Slack Integration, your WhatsApp Business Bot connects with your internal channels, notifying your team about new leads, customer issues, or support escalations instantly.
This ensures your sales, support, and marketing teams stay updated in real time — without juggling multiple tools or dashboards. Bridge the gap between customer conversations and team action with seamless Slack integration.
A seamless connection between customer conversations and team collaboration
A customer sends a message via WhatsApp, Facebook Messenger, or your website chat. HiBot's AI processes the message and determines the appropriate action.
Based on predefined rules, the system automatically sends a notification to the relevant Slack channel with the customer's message and context.
Your team can respond directly from Slack, assign the conversation to specific team members, or let the bot handle routine queries automatically.
All interactions are logged and synchronized between platforms, ensuring consistent follow-up and complete conversation history across all channels.
Powerful features that enhance team collaboration and customer response times
Get instant alerts for new WhatsApp messages, high-priority leads, or customer escalations directly in your Slack channels. Never miss an important customer interaction again.
Assign customer queries to specific team members, collaborate on responses, and share context without switching between multiple applications or platforms.
Connect with your existing CRM, task management, and ticketing systems. Automatically create tasks, update records, or trigger workflows based on customer interactions.
Manage multiple chat channels and customer conversations from one unified workspace. Reduce context switching and improve team efficiency with centralized control.
How businesses are leveraging Slack integration to improve operations
A SaaS company routes all high-priority customer chats from WhatsApp to the support Slack channel automatically. The support team receives instant notifications and can quickly collaborate on complex technical issues.
A real estate team receives instant alerts when a new property lead messages on WhatsApp, ensuring immediate follow-up. Agents can claim leads directly from Slack and coordinate showings.
An e-commerce store automatically notifies their customer service team in Slack about urgent order inquiries, delivery issues, or product questions from WhatsApp, enabling quick resolution.
Tangible improvements to your team's efficiency and customer experience
Reduce customer response times from hours to minutes with instant Slack notifications and team collaboration.
Convert more leads by ensuring timely follow-up and coordinated team effort on high-value opportunities.
Keep everyone on the same page with shared context and visibility into customer interactions across departments.
Eliminate manual processes and reduce context switching between different platforms and applications.
Every integration adds a unique layer of power to your WhatsApp Business ecosystem:
Convert visitors directly on your site with seamless integration.
Communicate on the world's #1 messaging platform with advanced automation.
Capture leads from social campaigns and automate responses.
Turn DMs into direct sales with automated engagement.
Automate communities and channels for broader reach.
Connect bots with your internal team for better collaboration.
Together, these integrations create a unified, intelligent automation network — helping your business communicate, sell, and support effortlessly across every platform your audience uses.
Bridge external communication and internal action with HiBot's Slack Integration. Start transforming your team collaboration today.
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