Deliver 24/7 Automated Customer Support That Feels Human
Imagine your business never sleeping — every question answered, every order tracked, every issue solved automatically. That's the power of our Customer Service Bot, built using the official WhatsApp Business API and advanced conversational AI.
It becomes your digital customer executive, capable of handling thousands of chats per hour while maintaining personalized, human-like interaction. No customer ever feels like they're talking to a robot.
Transform your customer support from a cost center to a competitive advantage with intelligent automation that scales with your business.
The Customer Service Bot listens, understands, and replies instantly. It uses advanced NLP and Machine Learning to interpret customer messages — even if they type casually or with spelling mistakes.
Greet users professionally, answer product FAQs, share order tracking links, collect feedback, and escalate complex issues to human agents instantly. No message ever goes unanswered.
Maintains conversation context across multiple interactions. Remembers customer preferences and previous queries to provide personalized, relevant support every time.
Always online. Your bot can simultaneously handle 10,000+ chats per minute without lag, ensuring every customer feels prioritized and valued, regardless of time or volume.
The bot doesn't just read — it understands context and identifies intent. "Where is my order?" and "My product is late" both trigger order tracking responses with appropriate empathy.
Thanks to our advanced conversational AI, responses feel natural, polite, and adaptive — maintaining your brand tone while sounding genuinely human and empathetic.
When a query needs human attention, it transfers the entire chat to your team — including full message history, contact details, and context — so no time is wasted re-explaining.
Send invoices, PDFs, receipts, location maps, videos, and voice notes — just like a real person would. Enhance customer experience with visual and interactive content.
Handle order tracking, returns, refund status, product FAQs, and inventory queries. Reduce cart abandonment with instant support during checkout process.
Provide balance checks, KYC updates, account support, transaction disputes, and financial guidance with bank-grade security and compliance.
Manage appointment queries, lab report sharing, medication reminders, follow-up consultations, and emergency contact with HIPAA-compliant messaging.
Support admission helpdesk, course information, fee payment guidance, assignment submissions, and campus updates for students and parents.
Handle ticket status, itinerary updates, hotel check-in assistance, booking modifications, and local recommendations for travelers.
Manage service appointments, technician dispatch, maintenance schedules, billing inquiries, and emergency support for various service providers.
A customer messages your business on WhatsApp with a question or issue. The bot instantly recognizes the inquiry and provides a warm, professional greeting.
Our advanced NLP engine analyzes the message, understands intent and context, and determines the best response based on your business knowledge base.
The bot either resolves the query instantly with accurate information or seamlessly escalates to a human agent with full conversation context and customer details.
The system learns from every interaction, improving responses over time and adapting to your specific business needs and customer communication patterns.
Join thousands of businesses using HiBot's Customer Service Bot to provide exceptional 24/7 support, reduce operational costs, and increase customer satisfaction.
Book a Demo